.svg)
Last Updated: January 2026
These Terms and Conditions (“Terms”) govern your access to and use of https://www.kileyhaledesign.com (the “Website”) operated by Kiley Hale Design (“Company,” “we,” “us,” or “our”). By accessing, browsing, scheduling, purchasing, or otherwise using the Website or any related services, you agree to be bound by these Terms.
If you do not agree, do not use the Website or services.
Contact Information
Email: info@kileyhaledesign.com
Phone: (520) 330-9390
Business Location: Arizona, USA
(Optional: add a mailing address here if you want it publicly listed.)
You must be at least 18 years old to use this Website. You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the Website.
We may modify, suspend, or discontinue any part of the Website at any time without notice.
All information on this Website and during any consultation is provided for general informational purposes and does not constitute legal, financial, medical, or other professional advice.
No Results Guarantee. We do not guarantee any specific outcomes, including but not limited to revenue, sales, conversion rates, leads, rankings, traffic, SEO performance, ad performance, or business growth. Outcomes depend on many factors outside our control (market conditions, your industry, competition, content quality, offer strength, and Third-Party Platform changes).
To schedule a consultation with Kiley Hale Design, you may be asked to complete an intake form and select an available time through our scheduling system.
A $50 consultation fee is required to reserve a consultation call time unless we expressly state otherwise in writing.
Unless otherwise stated in writing:
Any services provided will be governed by the written scope set out in a proposal, invoice, statement of work, or agreement (“Project Agreement”). If there is a conflict between these Terms and a Project Agreement, the Project Agreement controls for that specific project.
Requests outside the agreed scope (including additional pages, new features, new integrations, new design directions, added revisions, content entry, additional SEO tasks, etc.) may require:
We are not obligated to begin out-of-scope work until it is approved in writing and paid as required.
To ensure timely and accurate work, you agree to:
Delays. If you delay feedback, approvals, asset delivery, or payment, your project timeline may shift accordingly. We are not responsible for missed deadlines caused by Client delays.
You represent and warrant that you own or have permission to use all materials you provide. You agree to indemnify us for any claims arising from materials you supply that infringe a third party’s rights.
Unless expressly stated otherwise in writing, all frameworks, templates, design systems, processes, and non-client-specific tools created by the Company remain Company property.
Unless your Project Agreement states otherwise:
You grant the Company permission to display project work (including your name/logo and screenshots) in our portfolio, Website, and marketing unless you request confidentiality in writing and we agree in writing.
Payment terms will be listed in your invoice or Project Agreement and may include deposits, milestone payments, payment plans, or retainers.
Unless stated otherwise, work begins after payment is received (including any required deposit).
Because our services involve reserved time and custom creative work:
Late payments may result in paused work, delayed timelines, withholding of Deliverables, and/or late fees where permitted, as stated in your Project Agreement.
You agree to contact us first to resolve billing issues prior to initiating a chargeback. Unauthorized chargebacks may be disputed with documentation (contracts, invoices, deliverables, communication logs). We reserve the right to suspend services during disputes.
You acknowledge that many websites and marketing systems depend on Third-Party Platforms. The Company is not responsible for:
You are responsible for maintaining your own accounts, subscriptions, and fees with Third-Party Platforms unless your Project Agreement states otherwise.
If we provide SEO guidance or implementation:
If we provide analytics setup or reporting, you acknowledge that data accuracy can be affected by browser privacy settings, cookie consent configurations, platform updates, and tracking limitations.
Kiley Hale Design makes reasonable best efforts to support modern website best practices and may provide accessibility-related guidance or statements when included in scope. However:
The Website and Services are provided on an “AS IS” and “AS AVAILABLE” basis to the fullest extent permitted by law. We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
To the fullest extent permitted by law:
Some jurisdictions do not allow certain limitations, so portions of this section may not apply to you.
You agree to defend, indemnify, and hold harmless the Company from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney’s fees) arising out of or related to:
We reserve the right to refuse service, terminate projects, or restrict access to the Website at our discretion, including for non-payment, abusive behavior, unlawful activity, or repeated scope disputes.
Upon termination:
Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and protect information. By using the Website, you agree to the Privacy Policy.
These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law rules.
Any dispute arising under these Terms shall be brought in the state or federal courts located in Arizona, and you consent to jurisdiction and venue in those courts, unless otherwise required by law.
(Optional upgrade: add mediation/arbitration language if you want that path—tell me and I’ll include a version.)
We may update these Terms at any time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Website after changes are posted constitutes acceptance of the revised Terms.
Questions about these Terms may be directed to:
info@kileyhaledesign.com or (520) 330-9390
